Job Description: Location: Rosenberg TX
This employer is a wholesale supplier serving the fine furniture market with a design collection that caters to a variety of tastes and architectural styles. Our reputation precedes us as a distributor of unique, luxurious and finely crafted pieces that vastly improve the ambience of any home’s decor.
Position Overview: The Order Desk Employee plays a crucial role in our operations by managing incoming and outgoing orders, ensuring accurate processing, and facilitating seamless communication between various departments. This position requires excellent communication skills, attention to detail, and the ability to thrive in a high-volume environment. Lookling for Spanish speaking experience preferably in shipping and receiving.
Responsibilities:
1. Receive and review incoming orders via phone, email, or online platforms.
2. Accurately enter order details into the company’s database or order management system.
3. Verify order information, including product specifications, pricing, and shipping details.
4. Communicate with customers to confirm order details, address any inquiries or concerns, and provide order status updates.
5. Collaborate with the warehouse or distribution team to ensure timely fulfillment of orders.
6. Generate invoices, packing slips, and other relevant documentation for outgoing orders.
7. Resolve any order discrepancies or issues in a timely and professional manner.
8. Provide exceptional customer service by promptly responding to customer inquiries and maintaining a positive and helpful attitude.
Qualifications:
1. High school diploma or equivalent; additional education or training in business administration or related field is a plus.
2. Previous experience in order processing, customer service, or a related field preferred.
3. Proficiency in using computer systems and software applications, including Microsoft Office Suite or order management systems.
4. Excellent verbal and written communication skills.
5. Strong attention to detail and accuracy.
6. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
7. Strong problem-solving skills and the ability to think critically.
8. Exceptional organizational skills and the ability to maintain accurate records.
9. Team player with a positive attitude and willingness to collaborate with colleagues.
10. Ability to adapt to changing priorities and work well under pressure.
