Job Description: Ocean/Air Freight Operations Director – Houston
Are you a Freight Operations Director with deep expertise in ocean freight, air freight, and global logistics management? We are seeking a seasoned leader to join our growing international freight forwarding team. As the Ocean/Air Freight Operations Director, you will oversee U.S. operations across Los Angeles (LA), El Paso (ELP), and Houston (HOU), leading a team of professionals while collaborating closely with global leadership in China. This strategic position drives operational excellence, supply chain optimization, and customer satisfaction.
*Prefer experiences: 15 years of experience in the logistics/forwarding industry, including at least 10 years of team management across different locations, and worked with an Asian company
If you thrive in a fast-paced logistics and freight forwarding environment, this is your opportunity to lead with impact and shape the future of our North American operations.
Key Responsibilities – Freight Operations Director
Strategic Leadership
• Develop and execute short-term and long-term strategies aligned with global freight forwarding objectives.
• Optimize transportation models, load consolidation, and carrier partnerships to maximize profitability.
• Collaborate with global leadership to align U.S. operations with international standards.
Operational Excellence in Logistics
• Implement and monitor KPIs for freight forwarding performance.
• Oversee TMS (Transportation Management Systems) and logistics software (Cargowise preferred).
• Standardize SOPs to ensure compliance, quality, and efficiency.
• Reduce transit times, cut costs, and improve end-to-end supply chain visibility.
Customer Success & Satisfaction
• Partner with sales teams to meet client expectations for international shipping and freight forwarding services.
• Ensure timely, accurate cargo delivery across ocean freight, air freight, and inland trucking.
• Proactively address customer issues while driving continuous improvement in client service.
Risk & Compliance Management
• Identify and mitigate freight network risks, customs compliance challenges, and transportation disruptions.
• Build contingency plans to safeguard cargo movement across global trade lanes.
• Ensure adherence to international freight regulations, safety standards, and industry best practices.
Qualifications – Ocean/Air Freight Operations Director
Must-Have:
• Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration (Master’s preferred).
• 15+ years’ freight operations and logistics management experience, with at least 10 years in leadership across multiple locations.
• Proven expertise in ocean freight, air freight, inland trucking, and freight forwarding operations.
• Strong skills in carrier negotiations, route optimization, and freight cost management.
• Proficiency with logistics technology, TMS, and Cargowise.
• Exceptional leadership, communication, and decision-making abilities.
• Deep knowledge of regulatory compliance and international trade requirements.
Nice-to-Have:
• Experience in global freight forwarding companies or logistics enterprises.
• Familiarity with digitization trends in freight technology.
• Multilingual skills for cross-border coordination.
• Strong financial acumen to manage budgets and P&L for freight operations.
Why Join Us?
• Competitive salary + performance bonuses
• Career growth within a global freight forwarding company
• Exposure to international logistics operations and trade compliance
• Collaborative culture with strong values in teamwork, innovation, and customer service
